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Information Technology Lab Technician [2022-130]

SMC Logistics Infrastructure Support Services (SLISS)-II



Infinity is a small business with extensive experience supporting aerospace and defense systems. Make a positive impact and join our Infinity Systems Engineering team who thrive on innovative ideas and meeting challenges for success.

Infinity Systems Engineering is in search of a IT Lab Technician to join our dynamic Infinity team in Colorado Springs, CO at Peterson Space Force Base.

The Information Technology (IT) Lab Technician candidate must have strong technical and analytical skills to examine and troubleshoot systems. The candidate must have effective interpersonal and communication skills, to keep the customer informed while determining and resolving their issues effectively and efficiently.



Summary of Responsibilities:

In addition to fulfilling the IT Lab support needs of the organization, this position will also provide backfill support for the IT helpdesk, facility management and additional duties as required.

The IT Lab Technician supports Space Systems Command Program Support Managers (PSMs), Government civilians, military and contractors totaling over 1000 personnel. Responsibilities and duties of the IT Lab Tech include the following:

• Information Technology Equipment (ITE) hardware and software management support: installation, configuration, troubleshooting and maintenance, including desktops, laptops, printers, scanners, smartphones, and peripherals. Provides ITE work order ticket management; prioritize and track work orders daily to completion

• Backup, install, and test computer system standardized images and software

• Support ITE management and inventory control efforts

• Provide computer laptop support including configuration, encryption, hand receipt issue and Virtual Private Network (VPN) connectivity

• Ability to understand and apply DOD and Air Force/Space Force regulations to provide oversight, support, and guidance to users.

• Become familiar with Space force regulations, Air Force Manuals, and other policy documents to effectively support the lab and ITE to stay within the standards

• Alternate responsibilities may include Facility Support, Telecom, Physical Security and Safety

Required Skills:

• Position may also provide backfill support for the IT Helpdesk, facility management and additional duties as required.

• Security+ Certification

• Configure, troubleshoot, and repair desktop computers, laptops, printers, scanners, etc.

• Install, uninstall, and configure various approved software applications (Antivirus, VPN, HBSS, etc.).

• Install hardware such as cables, phones, and others.

• Manage PC deployment for new employees using standard hardware, images, and software.

• Assist with the maintenance of inventory for all organizational IT equipment, software, and software licenses as required

• Ability to understand and apply DOD and Air Force/Space Force regulations in order to provide oversight, support, and guidance to users.

• Ability to communicate clearly and effectively with customer and peers.

• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.

• Effectively research IT issues using all available resources.

• Ability to understand and analyze complex issues.

• Must be able to lift and carry objects up to 30 pounds.

• Must be a team player.

• Must have exceptional customer service skills.



Bachelors Degree in related Field or in lieu of degree equivalent experience may be considered

2+ years in relative technical, IT or help desk environment experience; or BS in related IT field; or combination of education & experience.

Colorado Springs, CO Peterson Space Force Base

Secret Clearance Active (held one in last two years)

Immediate

$45-$50K Ability to communicate clearly and effectively with customer and peers.

U.S. Citizenship is required.
EOE including disability/vet

To learn more about our benefits, please visit: Infinity Careers

UNITED STATES – COVID-19 continues to significantly impact our communities, families and employees. In accordance with Executive Order 14042, effective January 18, 2022, we will require all newly hired employees in the United States to be fully vaccinated prior to their start date.





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