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Help Desk Technician [2021-238]

SMC Logistics Infrastructure Support Services (SLISS)-II

Infinity is a small business with extensive experience supporting aerospace and defense systems. Make a positive impact and join our Infinity Systems Engineering team who thrive on innovative ideas and meeting challenges for success.

Summary of Responsibilities:

The helpdesk position is responsible for providing desktop support by using various methods to resolve issues while providing excellent customer service. The candidate must have strong technical and analytical skills in order to examine and troubleshoot systems. The candidate must have effective interpersonal and communication skills, to keep the customer informed while determining and resolving their issues effectively and efficiently. In addition to fulfilling the helpdesk and desktop support needs of the organization, this position will also provide backfill support for facility management and additional duties as required.

Qualifications:

• Security+ Certification

• Configures, troubleshoots, and repairs desktop computers, laptops, printers, scanners, etc.

• Installs, uninstalls, and configures various approved software applications (Antivirus, VPN, HBSS, etc.).

• Installs hardware such as cables, phones, and others.

• Manage PC deployment for new employees using standard hardware, images, and software.

• Maintain inventory of all organizational IT equipment, software, and software licenses as required

• Ability to understand and apply DOD and Air Force/Space Force regulations in order to provide oversight, support, and guidance to users.

• Alternate responsibilities may include Facility Support, Telecom, Physical Security and Safety.

• Must be able to lift and carry objects up to 30 pounds.

• Must be a team player.

• Must have exceptional customer service skills.

• Ability to communicate clearly and effectively with customer and peers.

• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.

• Effectively research IT issues using all available resources.

• Ability to understand and analyze complex issues.



Prefer BS in related IT field

2+ years IT or help desk environment experience, or BS in related IT field or combination of education & experience

Colorado Springs, CO(Peterson Space Force Base)

Secret

Expected 12/6/2021

$45-47K

U.S. Citizenship is required.
EOE including disability/vet

To learn more about our benefits, please visit: Infinity Careers

UNITED STATES – COVID-19 continues to significantly impact our communities, families and employees. In accordance with Executive Order 14042, effective December 8, 2021, we will require all newly hired employees in the United States to be fully vaccinated prior to their start date.





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